1. You arrive at your Pick-Up location

2. If you requested a pre-call, the Driver calls you 10-15 minutes before arriving.

3. The Driver arrives in a passenger van or minivan.

If you requested it, the vehicle will be wheelchair-accessible.

4. The Driver gives you a souvenir name tag, attaches 2 ID tags to each piece of your luggage, loads your luggage, and helps you into the vehicle.

  If Special Journeys is managing your medicine or you need reminders, the Driver stores your medicine in a custom bag labeled with your personal information, and verifies your next medication time.

If Special Journeys is holding your spending money, the Driver verifies the amount and places it in a custom bag labeled with your personal information.

  If it is a flight trip, the Driver collects your ID Card (Passport for cruises and international trips); checks that your suitcase weighs less than 50 pounds and that your carry-on is not oversized; and that any liquids, creams, or gels in your carry-on comply with the TSA 3-1-1 rule.

5. The Driver picks up other scheduled Travelers.

  Depending on the time you are picked up, you might stop for lunch.

6. The Driver delivers Travelers to the bus.

• The Driver pulls the vehicle up right next to the bus.

• The bus driver transfers your suitcase to the bus and makes sure you have your carry-on with you as you board the bus.

• Seating on the bus is not assigned, although the first three rows on both sides are reserved for travelers with mobility issues.

• The bus will leave as soon as everyone is on board.

(For flight trips, the driver will deliver Travelers to a central meeting place at or near the airport)

7. The bus will stop at a restaurant for dinner.

8. After dinner, the bus will continue on until we reach our hotel for the night

You bring in your own carry-on bag.

 Special Journeys will deliver your luggage to your room.