As a part of the Complete Care Process™ we have created a number of forms covering specific topics. If you would like a copy of any of these forms in advance please contact us. Our Trip Application and Signup Form is located on our website or it can be faxed or mailed to you.
- Medication Information Gathering Sheet
- Medication Packing Instructions
- Spending Money Guarantee™ Details
- Payment Methods, Information and Related Details
- Trip Itinerary covering all details including hotel contact information and all major places we are scheduled to visit
At times a Traveler may not feel comfortable attending a vacation without a familiar face along. We welcome, encourage, and will at times require that travel companions join us. Travel companions may require an additional, reduced fee unless they volunteer to work with a small group of 2 or 3 other individuals. Please contact our office for further details.
TRAVELERS USING WHEELCHAIRS
Travelers using wheelchairs are welcome on each and every trip that we offer. There are a limited number of spots available so please contact us in advance. In our experience, travelers using a wheelchair require extra assistance from staff experienced with transferring, lifting, etc. For this reason, it is necessary to bring your own staff or have our office provide staff for 1:1 assistance. The 1:1 staff travels at an additional, reduced fee which varies for each trip. Please contact us for 1:1 pricing for the trip that you are interested in.
We strongly recommend that medicine for one extra day be packed. We prefer that all pills be packed in bubble packs, most pharmacies can assist with this.
If you are unable to use bubble packs then properly labeled medicine envelopes along with a photocopy of the prescription are required. Any liquid medicines need to be packed in separate zip lock (or double zipper) bags to avoid spills. We find that pill boxes with clear plastic tabs are not suitable for travelling as the tabs will accidentally detach. Please contact us if you have any questions or concerns regarding medications or medication packing.
With the assistance of an experienced Tour Leader our volunteer staff provide supervision to ensure a safe and enjoyable experience for a group of 3 or 4 Travelers. We also occasionally have a need for 1:1 staff volunteers. In exchange, volunteer staff go on the vacation completely FREE. Volunteer staff are typically group home staff, caregivers, case managers, and others with experience and/or a desire to work with special needs individuals. Contact us for more information.
All US Citizens leaving the country need either a Passport Book or a Passport Card. We strongly recommend the Passport Book as the Passport Card cannot be used for international flights. All of Special Journeys trips that require a passport are identified at the bottom of the trip description.
A Passport Book will allow you to travel anywhere (air, land or sea) and costs approximately $100 to obtain. Your passport will be valid for ten years, allowing you plenty of time for lots of fun trips!
Our Policies & Procedures
SMOKING & ALCOHOL POLICY
Smoking is only allowed in designated areas during planned rest stops or free time. Alcoholic beverages are strictly prohibited, unless the application states that light consumption is allowed.
ILLNESS / INJURY AND TRIP INSURANCE
On rare occasions a traveler may become ill or require medical attention and be unable to continue with the group. In such circumstances the Traveler is responsible for all medical expenses and any additional transportation costs. We offer travel insurance to help cover these situations.
PROPERTY DAMAGE OR DESTRUCTION
Participants who intentionally or unintentionally lose, damage or destroy property are financially responsible for repair or replacement costs for their or others property. We accept no responsibility for lost, damaged or destroyed property.
REFUNDS AND CANCELLATIONS
Travelers can change trips or receive a full refund at any point before the trip deadline date. After the deadline date we will credit or refund all monies we are able to get refunded from our suppliers.
In addition, we reserve the right to retain the $100 deposit amount. Multiple cancellations may cause a custom cancellation policy to apply to a specific traveler.
AIR, RAIL, CRUISE, AND INTERNATIONAL TOURS
Travelers can change trips or receive a full refund at any point before the trip deadline date.
After the deadline date we will credit or refund all monies we are able to get refunded from our suppliers. Please note that airfare, cruise cabins, etc are obviously non-refundable costs.
In addition, we reserve the right to apply a charge equal to 20% of total trip fee. Multiple cancellations may cause a custom cancellation policy to apply to a specific traveler.
Travelers who are “no shows” on the day of departure receive no refund whatsoever. Travelers who are late on the day of departure are considered no shows.
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